can't activate game

unclemarvin
Posts: 6
Joined: Thu Feb 28, 2013 3:28 am

can't activate game

Post by unclemarvin »

i purchased fs13 some time ago since then i've had my computer worked on a few times for viruses now i want to install my fs13 after getting my computer out of the shop and when i try to use my activation key it tells me "online activation limit exceeded" does this mean i cant play a game i have already paid for? :confusednew:
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Der_Tod
Posts: 2834
Joined: Fri Nov 07, 2014 9:51 am
Location: zu Hause/at home

Re: can't activate game

Post by Der_Tod »

Send an e-mail to "customer-support@giants-software.com", describing your problem and give the following informations (as far as possible):
Which Game/DLC (DVD/Download)
Productkey
Where did you buy it (online or shop)
Proof of payment: if you bought online proof of payment (e. g. Paypal) and mail address where the product key was (in your case should be) sent to; if you bought in a shop copy of sales slip.

Don't post any of these informations here in the forum!

Regards
Der_Tod
Wenn der Tod kommt, ist Sense.
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