Problem: Crash/Black Screen/No Picture/No Colors

Locked
User avatar
FocusTechSupport
Focus Home Interactive
Posts: 182
Joined: Tue Sep 11, 2012 12:22 pm

Problem: Crash/Black Screen/No Picture/No Colors

Post by FocusTechSupport » Thu Oct 30, 2014 12:01 pm

A. PLEASE UPDATE THE DRIVERS OF YOUR GRAPHICS CARD:

To find what graphics card you have:

1. Press the keys WINDOWS (bottom left) and R from the Desktop of Windows.
2. Type DXDIAG and click the button OK from the Run window.
3. Click the buton No then click the tab Display.
4. The name of the graphics card is displayed in 'Name:' under 'Device'.

If you have an ATI RADEON HD or an AMD RADEON HD graphics card:

1. Click http://support.amd.com/en-us/download/auto-detect-tool
2. Click 'Download' under DOWNLOAD LINK from AMD Driver Autodetect.
3. Save the application amddriverdownloader.exe.
4. Once the download done, run the application amddriverdownloader.exe and follow the instructions.

AMD Driver Autodetect detects your graphics card and Windows operating system.
If there is a new driver, the tool will download it with a click of a button and start the installation process.

If you have a NVIDIA GEFORCE graphics card:

1. Click http://www.geforce.com/drivers
2. Click the button DOWNLOAD under Automatic Driver Updates.
3. Save the application GeForce Experience.
4. Once the download done, run the application.
5. Once installed, run GeForce Experience in order to update automatically the drivers of the graphics card.


B. PLEASE RESET THE SETTINGS OF FARMING SIM 15:

1. Open Documents (My Documents).
2. Open the folder My Games and delete the folder FarmingSimulator2015.
3. Run Farming Sim 15.


C. IF THE PROBLEM PERSISTS, PLEASE CREATE A TOPIC AND POST YOUR CONFIGURATION:

1. Press the keys WINDOWS (bottom left) and R from the Desktop of Windows.
2. Type DXDIAG and click the button OK from the Run window.

System tab: Windows version, processor model (Processor) and the amount of RAM memory (Memory).
Display tab: name of the graphics controller (Name) and the driver date (Date).
Audio tab: name of the audio controller (Name) and the driver date (Date).
TECHNICAL SUPPORT
FOCUS INTERACTIVE TEAM

M.A.R.C.
GIANTS Software | Lead Artist
Posts: 145
Joined: Mon Apr 29, 2013 10:53 am

Re: Problem: Black screen or no picture

Post by M.A.R.C. » Thu Oct 30, 2014 8:46 pm

Also: blackscreen issues (except the one here at the top: http://farming-simulator.com/faq.php) are fixed when you properly update your graphics cards drivers because they are outdated.

ATI/AMD users download this tool to check your driver and update it:

http://support.amd.com/en-us/download/auto-detect-tool

NVIDIA users go here:

http://www.nvidia.com/Download/index.aspx

Either select the proper GFX card you have or try the auto search if you are unsure.

Best

Marc

Locked