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Re: Saitek wheel disconnecting ...

Posted: Tue Aug 29, 2017 11:37 pm
by AGRICULTURALENGINEER
W1der wrote:
AGRICULTURALENGINEER wrote:
Meckel34 wrote:Write to Logitech or call them. It´s an USB-Cable inside the wheel, wich has broken. I had this already, too.
The wheel will mostly changed by Logitech and you become a new one...

(Sorry for my bad english :blushnew: )
Will they replace it even if it was preordered upon release (basically because of its age) ??
Saitek offered a two year warranty on the product ...
Next issue is they will want proof of purchase. That i can not find a receipt though.

Re: Saitek wheel disconnecting ...

Posted: Fri Nov 02, 2018 10:00 pm
by Shollis
Did anyone manage to get to the bottom of this issue? Sons just had our third wheel delivered..............

Re: Saitek wheel disconnecting ...

Posted: Sat Nov 03, 2018 2:17 pm
by W1der
It´s obviously a design flaw and they are fully aware of it by know.
It seems as if they tried to redesign it as the wiring has changed on later models but the problem remains.

Nothing you can do on your side to prevent this until they fix the design ...

Re: Saitek wheel disconnecting ...

Posted: Sat Dec 01, 2018 11:41 am
by Shollis
THIRD one gone this morning!! One very upset boy again 😞 hasn't even lasted a month!!

Re: Saitek wheel disconnecting ...

Posted: Sat Dec 01, 2018 12:48 pm
by W1der
I feel you ...

It´s really a shame as this is one of few wheels that also comes with analogue sticks on it.
I only know about one other wheel that has this and it is really expensive!

Re: Saitek wheel disconnecting ...

Posted: Sat Dec 01, 2018 1:45 pm
by Shollis
I've requested a full refund from supplier now, so we'll have to see how that works out. I can't have a child upset every few months over something he saved hard to buy. He just got fs19 for his birthday today and this happens.

Re: Saitek wheel disconnecting ...

Posted: Sat Dec 01, 2018 8:52 pm
by norfolk farmer
I gave up with the wheel after having 2 fail within 4 months. I now use the sidepanel and a G29 wheel for 17 only at present until Giants get there act together regarding controllers on Mac.

Re: Saitek wheel disconnecting ...

Posted: Mon Dec 03, 2018 9:38 pm
by Shollis
norfolk farmer wrote:
Sat Dec 01, 2018 8:52 pm
I gave up with the wheel after having 2 fail within 4 months. I now use the sidepanel and a G29 wheel for 17 only at present until Giants get there act together regarding controllers on Mac.
Did you manage to get a refund?

Re: Saitek wheel disconnecting ...

Posted: Mon Dec 03, 2018 11:14 pm
by norfolk farmer
Shollis wrote:
Mon Dec 03, 2018 9:38 pm
norfolk farmer wrote:
Sat Dec 01, 2018 8:52 pm
I gave up with the wheel after having 2 fail within 4 months. I now use the sidepanel and a G29 wheel for 17 only at present until Giants get there act together regarding controllers on Mac.
Did you manage to get a refund?
I never bothered trying as I bought them online and didn't want the hassle of returning them plus I wanted the second side panel and thought it would complicate matters only wanting too return part of the package. From what I have read they do seem pretty good on the warranty just not so much on the production.

Re: Saitek wheel disconnecting ...

Posted: Mon Dec 03, 2018 11:51 pm
by Shollis
norfolk farmer wrote:
Mon Dec 03, 2018 11:14 pm
Shollis wrote:
Mon Dec 03, 2018 9:38 pm
norfolk farmer wrote:
Sat Dec 01, 2018 8:52 pm
I gave up with the wheel after having 2 fail within 4 months. I now use the sidepanel and a G29 wheel for 17 only at present until Giants get there act together regarding controllers on Mac.
Did you manage to get a refund?
I never bothered trying as I bought them online and didn't want the hassle of returning them plus I wanted the second side panel and thought it would complicate matters only wanting too return part of the package. From what I have read they do seem pretty good on the warranty just not so much on the production.
I've got three of the full set up here, they've never bothered to collect anything just keep sending full set of replacements! 🙈