URGENT : GAME CRASHING WITH iOS9

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JayKayEm
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Re: URGENT : GAME CRASHING WITH iOS9

Post by JayKayEm » Thu Oct 15, 2015 7:07 pm

M.A.R.C. wrote:JayKayEm we are working on it. We are submitting a version again today which will allow you to send us your savegame for debugging. You will get the PM from me today. Thanks
Cheers MARC. PM returned.
FS12 on iOS (83hrs) : FS14 on iOS (72hrs) : FS16 on iOS (99hrs and counting...) :geeknew:

kc2dpt
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Joined: Wed Oct 07, 2015 6:04 pm

Re: URGENT : GAME CRASHING WITH iOS9

Post by kc2dpt » Sun Oct 18, 2015 4:46 pm

I had started a new game since my first game is now unplayable. That went fine for a while but now that one too is crshing. I have a theory that it might be tied to the tree logs. Like, if there are too many sitting on the ground waiting to be picked up that it causes a crash.

There may also be something tied to the logging machine, as I got a crash right after I bought it, but just once.

kc2dpt
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Re: URGENT : GAME CRASHING WITH iOS9

Post by kc2dpt » Sun Oct 18, 2015 5:21 pm

Well, I tried selling all my logs as quickly as I could and did get then all sld but the game still crashed, so it's not log related. But I think it is related to logging equipment somehow. I sold the logger, carrier, and stump grinder and so far no crash.

Navan
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Re: URGENT : GAME CRASHING WITH iOS9

Post by Navan » Sun Oct 18, 2015 11:21 pm

Tried to speed sell with your crashing game yet?

kc2dpt
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Re: URGENT : GAME CRASHING WITH iOS9

Post by kc2dpt » Tue Oct 20, 2015 2:36 pm

Spent some time with the new update last night and no crashes. I'm saving up for a logger so I can test it out, but I had the log carrier and stump grinder in play already.

kc2dpt
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Re: URGENT : GAME CRASHING WITH iOS9

Post by kc2dpt » Tue Oct 20, 2015 8:38 pm

Crashed twice so far, but not back to back. So still testing things out.

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Willard123
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Re: URGENT : GAME CRASHING WITH iOS9

Post by Willard123 » Wed Oct 21, 2015 1:44 am

Some improvements, with the back button for vehicles (nice) and the back-up works (also nice). But I am still getting crashes

M.A.R.C.
GIANTS Software | Lead Artist
Posts: 145
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Re: URGENT : GAME CRASHING WITH iOS9

Post by M.A.R.C. » Wed Oct 21, 2015 7:42 pm

With the recent update we might not have fixed all crashes yet, however it also allowed us to properly debug JayKayEms save :hi: Thx. Looks like we found what we where never experiencing on all our test devices and therefore are fixing this specific issue. We are doing our best to quickly send another update with that fix and hopefully that will be the final one and all your savegames are back to working. :gamer: Please sit tight, don't delete your savegames, don't uninstall the app unless you backed up the savegames onto the cloud.

Best

Marc

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hasab
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Re: URGENT : GAME CRASHING WITH iOS9

Post by hasab » Wed Oct 21, 2015 9:35 pm

Offtopic:
Am I right, that you are Marc Schwegler, producer and lead artist of Giants sw Gmbh?
I saw the name in the Credits. :)
Thanx Marc for all of your hard work! This iOS9 unfortunately made a lot of unexpected extra work for you, isnt it? :/

kc2dpt
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Joined: Wed Oct 07, 2015 6:04 pm

Re: URGENT : GAME CRASHING WITH iOS9

Post by kc2dpt » Thu Oct 22, 2015 7:08 pm

Still crashing. Not repeatedly at the same point, though. It'll crash, I'll restart, then it'll play for a while before crashing again. Sold the logging equipment again. Then played for a bit and bought the beet and potato equipment and then we're crashing again. Seems either random or maybe linked to number of vehicles? Not sure. Glad it's being worked on. Sorry I don't have more specific triggers for you. I used to debug code so I know what a pain this must be. I'd end up throwing printf()s or similar everywhere just to try to narrow it down. :)

M.A.R.C.
GIANTS Software | Lead Artist
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Re: URGENT : GAME CRASHING WITH iOS9

Post by M.A.R.C. » Fri Oct 23, 2015 8:21 am

@hasab: Thanks ;) I am and yes it is. It is vexing to say the least. Given that it is not crashing for everyone makes it extremely hard. Sofar the game has run great on my private iPhone on OS9 without any crashes. Whatver is causing the hiccups is hard to detect this way. At least we can crash kayJayEm's safegame as well now.

@kc2dpt: Thanks for your feedback and trying to narrow down the issues. Keep em coming every little bit helps.

Now since we are waiting for the next update of the game anyway which is hopefully out within the next few days, please download iOS 9.1 which was just released (... wonder why Apple is doing so many updates to their OS lately :P ) and see if that's any help.

Thanks again everyone for your patience.

Best

Marc

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Willard123
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Re: URGENT : GAME CRASHING WITH iOS9

Post by Willard123 » Sat Oct 24, 2015 4:56 pm

@MARC. I am on iPad with IOS9 and will update to 9.1 as you suggest. One prevention I just discovered is sliding the GFX back to Medium. I know this was suggested previously, and I did try it before with no reduction in crashes. This time it is working (after your last update). My crashes are down to a minimum. The tracking I have done is a crash will occur more often when: 1) switching to a new vehicle, zooming in and out, 3) turning a zoomed-in vehicle to the right (makes no sense to me, but it is true), and 4) entended game play

M.A.R.C.
GIANTS Software | Lead Artist
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Re: URGENT : GAME CRASHING WITH iOS9

Post by M.A.R.C. » Mon Oct 26, 2015 4:46 pm

Thanks Willard. Interesting to say the least :) - What iPad version is it?

Sonicparker
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Re: URGENT : GAME CRASHING WITH iOS9

Post by Sonicparker » Mon Oct 26, 2015 11:45 pm

@MARC. Today updated to latest version FS16 on iPad running iOS 9.1. Game is constantly crashing now. When I have multiple helpers and I switch from machine to machine. My progress is wiped out. The update was to FS 1.0.4 and I was already at iOS 9.1 before update.

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Willard123
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Re: URGENT : GAME CRASHING WITH iOS9

Post by Willard123 » Tue Oct 27, 2015 2:15 am

@MARC. It is an iPad 2, model A1475. I think, for me at least, this is a resource issue.

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