Problem with game activation key

anno3397 · Post by **anno3397** » Tue Feb 28, 2017 3:44 pm

Hello.
I bought box version of the game. I installed it and launched but when I put the activation key in the required field the "Activate" key doesn't work? What's going on/how to fix it? I tried restarting the computer, reinstalling the game and running the launcher as admin nothing seems to work.
Thanks for help in advance.

Guil · Post by **Guil** » Wed Mar 01, 2017 9:02 am

Did you buy it new? If so I would contact the retailer.

Post by **böserlöwe** » Wed Mar 01, 2017 10:53 am

When the Key will not accept, they is wrong, check of Errors like O or 0, I or 1, 8 or B

Only capitals or Numbers are allowed.

anno3397 · Post by **anno3397** » Wed Mar 01, 2017 4:57 pm

Thank you for responding, the issue is resolved now I got wrongly printed key (had V instead of Y).

tolik_69_rus · Post by **tolik_69_rus** » Thu Mar 16, 2017 4:22 pm

Hello! bought the game on your website for 34.99$. payment went through and no games and no key. how can I be? tell me please?

Post by **Lisertan** » Thu Mar 16, 2017 4:25 pm

That sounds weird. Could you please get in touch with our support team? They will look into this for you. You can do so via email (support@giants-software.com) or, depending on your country, via phone.

DukaSoft · Post by **DukaSoft** » Thu Mar 16, 2017 4:55 pm

Lisertan wrote:That sounds weird. Could you please get in touch with our support team? They will look into this for you. You can do so via email (support@giants-software.com) or, depending on your country, via phone.

Do note, it might take a while for them to answer back
(i've been waiting almost 2 months now and still waiting, different problem/question though)

Post by **Lisertan** » Fri Mar 17, 2017 9:09 am

DukaSoft wrote:
Lisertan wrote:That sounds weird. Could you please get in touch with our support team? They will look into this for you. You can do so via email (support@giants-software.com) or, depending on your country, via phone.
Do note, it might take a while for them to answer back
(i've been waiting almost 2 months now and still waiting, different problem/question though)

Uhm... it should not take more than 24 hours (and even that only happens quite rarely, usually it's less than an hour). Feel free to PM your email and I'll have a look at your case.

erdem9669 · Post by **erdem9669** » Sun Apr 09, 2017 9:36 pm

Merhaba oyunu web sitenizden 02.11.2016 tarihinde 34.99$ satın aldım yakın zamanda oyunu silip tekrar yükledim fakat aktivasyon yapamadım key lazım e mail adresim erdmblndk@gmail.com

Problem with game activation key

Problem with game activation key

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