Computer repair expert in here?

[skymanies]

Really need some help in here regarding a Windows issue. My father got his computer locked by some kind of virus. User accounts are deleted so longer find a way to get into device. Before taking it a repair shop, any other methods I can try out to unlock the device?

[eight_lugs]

Try booting in safe mode?

[RODHA]

As an IT director I strongly recommend a full hard format on your hard drive.
Viruses, especially the ones that are nasty enough to mess with user accounts cannot be cleaned up in a safe way.
If you try to connect your internal hard drive (or SSD) into an external box in order to save your files then remember you are also getting a huge risk of infecting the second machine.
I just hope you already had backups.

[Mythtaken]

I agree with RODHA. The only safe way to remove that kind of virus is a complete wipe and reinstall. I've had to do it for a couple of friends. They were not happy about the photos and files they lost -- but they now do regular backups.

[skymanies]

As an IT director I strongly recommend a full hard format on your hard drive.
Viruses, especially the ones that are nasty enough to mess with user accounts cannot be cleaned up in a safe way.
If you try to connect your internal hard drive (or SSD) into an external box in order to save your files then remember you are also getting a huge risk of infecting the second machine.
I just hope you already had backups.

Yes, I will definitely do that. However, I need to access the computer first and get back the files from C drive.

[RODHA]

Thats what I was refering as "connect your internal hard drive (or SSD) into an external box in order to save your files"
Unless those files have vital importance to you I suggest not to take the risk of infecting another computer in the process and accept the loss of your files.

But if you really need to get those files then;

1) Find yourself another computer, preferably and expendable one,
2) Install a licensed anti virus software, preferably Kaspersky,
3) Find an external drive box, which you can connect the drive of your computer into,
4) Connect the external dirve box to the second PC, make a full virus scan, clean the viruses if you can and save your files.

However, this is an extremely risky option as you would probably infect the second PC and there is still the chance that you won't be able to clean your files in C:

[Oillery]

Really need some help in here regarding a Windows issue. My father got his computer locked by some kind of virus. User accounts are deleted so longer find a way to get into device. Before taking it a repair shop, any other methods I can try out to unlock the device?

You can solve this problem by yourself without spending any money, Google doesn't have to charge you, If you go to a computer repair shop, it will only waste your money.
You can break this account or password, and then create a new one, which will reduce your loss.
Get more : https://www.passmoz.com/best-pc-unlocking-software.html

[Smith Modding]

One thing I did when windows crashed and I was unable to get into my PC, was booted from my Ubuntu live disk (Go here to figure out how to make one) and navigated to my hard drive, then copied the files that I wanted to save onto another flash drive. After that I reformatted the hard drive and reinstalled windows

[skymanies]

One thing I did when windows crashed and I was unable to get into my PC, was booted from my Ubuntu live disk (Go here to figure out how to make one) and navigated to my hard drive, then copied the files that I wanted to save onto another flash drive. After that I reformatted the hard drive and reinstalled windows

This is brilliant. I will go testing it.

[RODHA]

One thing I did when windows crashed and I was unable to get into my PC, was booted from my Ubuntu live disk (Go here to figure out how to make one) and navigated to my hard drive, then copied the files that I wanted to save onto another flash drive. After that I reformatted the hard drive and reinstalled windows

And the virus?

[Smith Modding]

You could get an anti virus on the ubuntu live disk and tell it to scan external drives (aka the infected hard drive). If it finds something and removes it, try logging into the device again.

[RODHA]

Got it. I didn't know any AV supports ubuntu. But it is just me. Not really dealing with linux myself.

[Smith Modding]

There's not one that technically "supports" ubuntu but there are ways to get one on there. Skymanies, if you need any more help, feel free to PM me, I'm happy to help

[Alley302]

As an IT director I strongly recommend a full hard format on your hard drive.
Viruses, especially the ones that are nasty enough to mess with user accounts cannot be cleaned up in a safe way.
If you try to connect your internal hard drive (or SSD) into an external box in order to save your files then remember you are also getting a huge risk of infecting the second machine.
I just hope you already had backups.

Yes, I will definitely do that. However, I need to access the computer first and get back the files from C drive.

Boot with Ubuntu Live CD. When you reach the desktop environment, you can backup the files on your hard drive, or open a terminal to reset your forgotten Windows password with chntpw:
https://www.top-password.com/knowledge/ ... buntu.html

Or use the following free Linux Live CDs to unlock your Windows user:
https://www.hirensbootcd.org/faq-items/ ... -password/
http://pogostick.net/~pnh/ntpasswd/

[Earnest Pea]

There's not one that technically "supports" ubuntu but there are ways to get one on there. Skymanies, if you need any more help, feel free to PM me, I'm happy to help

ClamAV is a cross platform antivirus tool and can be install on Ubuntu by entering "apt-get install clamav" into a terminal. You can find more info at the web site. The tool has a text interface but there are graphical front ends for it: https://en.wikipedia.org/wiki/Clam_Anti ... interfaces