Are we being ignored?

ASOLANDRI
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Re: Are we being ignored?

Post by ASOLANDRI »

chedly_farms wrote: Thu Nov 25, 2021 3:52 pm Hard to acknowledge each thread when there are like 50 new threads a day.
This. My Phone is almost spamming me Notification about New Posts or a Replies like every few minutes, almost to 100 Notifications. :shock:
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MrSquealypig
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Re: Are we being ignored?

Post by MrSquealypig »

And if anyone has ever worked a support job, they'd know that 95% of questions you get asked are idiotic.

People call 911 emergency services to report that their toilet is clogged.
norfolk farmer
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Re: Are we being ignored?

Post by norfolk farmer »

MrSquealypig wrote: Fri Nov 26, 2021 9:22 am
norfolk farmer wrote: Fri Nov 26, 2021 9:17 am Answering direct messages that's a laugh, I have only ever sent one and that went completely unanswered.
Yeah, because they have too many too answer in 4 days.
This was not recently probably about 12-18 months ago.
MagicBoy
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Re: Are we being ignored?

Post by MagicBoy »

MrSquealypig wrote: Fri Nov 26, 2021 9:30 am And if anyone has ever worked a support job, they'd know that 95% of questions you get asked are idiotic.

People call 911 emergency services to report that their toilet is clogged.
Yep. You put the answers to the easy repetitive questions in a FAQ, which people don't bother reading cause they want to speak to a human. Then they complain that the support costs are too high. :confusednew:
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gordon861
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Re: Are we being ignored?

Post by gordon861 »

MagicBoy wrote: Fri Nov 26, 2021 1:35 pm
MrSquealypig wrote: Fri Nov 26, 2021 9:30 am And if anyone has ever worked a support job, they'd know that 95% of questions you get asked are idiotic.

People call 911 emergency services to report that their toilet is clogged.
Yep. You put the answers to the easy repetitive questions in a FAQ, which people don't bother reading cause they want to speak to a human. Then they complain that the support costs are too high. :confusednew:
So your solution for people being idiots and not reading the available information is to not make the information available for anyone then?
--------------
Hey Giants, when are you going to pull your head out of your backsides and actually talk to us?
MagicBoy
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Re: Are we being ignored?

Post by MagicBoy »

gordon861 wrote: Fri Nov 26, 2021 1:49 pm
MagicBoy wrote: Fri Nov 26, 2021 1:35 pm
MrSquealypig wrote: Fri Nov 26, 2021 9:30 am And if anyone has ever worked a support job, they'd know that 95% of questions you get asked are idiotic.

People call 911 emergency services to report that their toilet is clogged.
Yep. You put the answers to the easy repetitive questions in a FAQ, which people don't bother reading cause they want to speak to a human. Then they complain that the support costs are too high. :confusednew:
So your solution for people being idiots and not reading the available information is to not make the information available for anyone then?
Did it make you feel better keyboard warrioring that out? *thumbsdown*

I'm just sharing my experience of working in corporate IT support for many years. I don't work for Giants so it's not my decision.

Lets just say answers to frequently asked questions on the discord posted in the announcements channel mostly got ignored and the same questions were asked time and again.
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redglasses
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Re: Are we being ignored?

Post by redglasses »

MrSquealypig wrote: Fri Nov 26, 2021 9:10 am No they're only sitting at a work station answering the 12 million emails and direct messages they're receiving on all the social media platforms.
Oh ya it sure makes a ton of sense to answer 12 million direct messages instead of putting out 1 public message which will answer 80% of questions that come from the dm's and emails. Sounds like a fool proof strategy.
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bossmanslim
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Re: Are we being ignored?

Post by bossmanslim »

Yes and no.

Yes in the fact that they have no sense of urgency to get issues patched. Actions speak louder than words and I would rather see an actual patch than forum posts about how "we're working on it".

No in the fact that they are actively working issues and I think it is unreasonable to expect a reply to all the bugs.
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Guil
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Re: Are we being ignored?

Post by Guil »

redglasses wrote: Fri Nov 26, 2021 4:59 pm
MrSquealypig wrote: Fri Nov 26, 2021 9:10 am No they're only sitting at a work station answering the 12 million emails and direct messages they're receiving on all the social media platforms.
Oh ya it sure makes a ton of sense to answer 12 million direct messages instead of putting out 1 public message which will answer 80% of questions that come from the dm's and emails. Sounds like a fool proof strategy.
It's gas because if anyone mentions bugs in discord they are directed to the forum by mods and Giants staff but even before Lars started in March 2017 the English forum was ignored for the most part. When I was a mod I tried to get info to share but that was a struggle too.

3 community guys now and there is even less interaction with the English forum
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iwan073
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Re: Are we being ignored?

Post by iwan073 »

Yeah, they’re very selective about which questions they’ll answer and when.

And don’t come with the excuse that they rather spend time fixing the bugs than answer questions on here.
Cause it’s not the community managers who are busy with that stuff, for sure.
Ignorance is bliss
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mackintosh
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Re: Are we being ignored?

Post by mackintosh »

Again, the English forum has always been ignored. This isn't new or surprising to anyone who's been here for a while. They have never been in the business of patching things quickly, either. Play the game as is, it'll be quite some time before most issues are addressed, if they are tackled at all.
JWE75
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Re: Are we being ignored?

Post by JWE75 »

You DA s think they Will fix things one bynone, based on your complains??? Hah! Game is great, before The next patch, s up and play the game. FS 22 IS great!
thumbwiz
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Re: Are we being ignored?

Post by thumbwiz »

JWE75 wrote: Sat Nov 27, 2021 9:36 pm You DA s think they Will fix things one bynone, based on your complains??? Hah! Game is great, before The next patch, s up and play the game. FS 22 IS great!
If you're going to flame and insult people, you should make sure your post makes sense.
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redglasses
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Re: Are we being ignored?

Post by redglasses »

Guil wrote: Sat Nov 27, 2021 4:21 pm
redglasses wrote: Fri Nov 26, 2021 4:59 pm
MrSquealypig wrote: Fri Nov 26, 2021 9:10 am No they're only sitting at a work station answering the 12 million emails and direct messages they're receiving on all the social media platforms.
Oh ya it sure makes a ton of sense to answer 12 million direct messages instead of putting out 1 public message which will answer 80% of questions that come from the dm's and emails. Sounds like a fool proof strategy.
It's gas because if anyone mentions bugs in discord they are directed to the forum by mods and Giants staff but even before Lars started in March 2017 the English forum was ignored for the most part. When I was a mod I tried to get info to share but that was a struggle too.

3 community guys now and there is even less interaction with the English forum
Exactly, its so dumb. I remember when the discord was first started and everyone at giants was saying this was next greatest thing. So they pointed people to go to the discord to ask questions, and like you just said, once on discord they would point people back to the forum to report bugs. So it basically became an endless loop. :arrow: :this: These two smilies describe giants PR team perfectly.
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michelito
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Re: Are we being ignored?

Post by michelito »

listen to me. in each new game enter 3 million euros and you're good to go!
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