Invalid key after some days

Bastschi
Posts: 5
Joined: Tue Jan 29, 2019 10:34 pm

Invalid key after some days

Post by Bastschi » Tue Jan 29, 2019 10:44 pm

I bought Farming simulator 19 on 26/01/2019 and I received a key which work for some days but doesn't work anymore.
When I start the game now it ask me to enter a valid key.

I hope you can help me,

Thanks you

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D3nnisd
Posts: 125
Joined: Tue Dec 27, 2011 3:52 pm

Re: Invalid key after some days

Post by D3nnisd » Wed Jan 30, 2019 9:47 am

Where did you purchase it? If you got it from G2a or something like that, the key might be stolen or sold in another region than yours. Those get blocked sometimes by the publisher to avoid abuse.

balagerCZ
Posts: 4
Joined: Tue Jan 29, 2019 10:18 am

Re: Invalid key after some days

Post by balagerCZ » Wed Jan 30, 2019 10:32 am

dont worry, giant software this thing does not just take the money and you buy it again

Stegei
GIANTS Software | CTO
Posts: 1542
Joined: Sat Jun 09, 2007 10:51 am

Re: Invalid key after some days

Post by Stegei » Wed Jan 30, 2019 10:37 am

Looks like you bought a stolen key. You should request a refund at the store you bought it from.

Bastschi
Posts: 5
Joined: Tue Jan 29, 2019 10:34 pm

Re: Invalid key after some days

Post by Bastschi » Wed Jan 30, 2019 10:41 am

Yes I bought it on G2A, maybe giants can do something for that ?

I don't understand why a key can be activate in different country...
I bought it once and I don't want to buy it again for no reason
I don't want a refund but just another key or a reactivation of my key

Do you see any solution for me ?

Thanks

Stegei
GIANTS Software | CTO
Posts: 1542
Joined: Sat Jun 09, 2007 10:51 am

Re: Invalid key after some days

Post by Stegei » Wed Jan 30, 2019 10:50 am

Unfortunately we can't re-active stolen keys. You should request for a refund on G2A, as they sold you a product (valid key), but you never got it (you only got an invalid key).

Bastschi
Posts: 5
Joined: Tue Jan 29, 2019 10:34 pm

Re: Invalid key after some days

Post by Bastschi » Wed Jan 30, 2019 11:06 am

I don't have much hope on g2a,
But the key work for some days, that's what's weird
And Giants cannot give me another key ? If I prove to you that I bought it :hmm:

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D3nnisd
Posts: 125
Joined: Tue Dec 27, 2011 3:52 pm

Re: Invalid key after some days

Post by D3nnisd » Wed Jan 30, 2019 11:13 am

Bastschi wrote:
Wed Jan 30, 2019 11:06 am
I don't have much hope on g2a,
But the key work for some days, that's what's weird
And Giants cannot give me another key ? If I prove to you that I bought it :hmm:
The reason it worked for a few days, is that it wasnt known stolen by Giants. That happens when someone bought that key with either a stolen Creditcard or that they revoked the payment for the key.

Please read: https://supporthub.g2a.com/marketplace/ ... t-can-i-do

Giant's cant do much here.

michele1048
Posts: 63
Joined: Tue Jan 08, 2019 9:08 am

Re: Invalid key after some days

Post by michele1048 » Wed Jan 30, 2019 11:58 am

buying game keys is not a good idea after you have to buy the original game too

Bastschi
Posts: 5
Joined: Tue Jan 29, 2019 10:34 pm

Re: Invalid key after some days

Post by Bastschi » Wed Jan 30, 2019 1:19 pm

I sent a message to G2A support, we will see in a few days

I'll keep you informed

Tanks for your help!

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D3nnisd
Posts: 125
Joined: Tue Dec 27, 2011 3:52 pm

Re: Invalid key after some days

Post by D3nnisd » Fri Feb 01, 2019 1:09 pm

Did you pay with paypal or creditcard? You could open a dispute, helps allot more.

Bastschi
Posts: 5
Joined: Tue Jan 29, 2019 10:34 pm

Re: Invalid key after some days

Post by Bastschi » Sat Feb 02, 2019 8:43 am

I payed with PayPal

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Smith Modding
Posts: 2996
Joined: Sat May 14, 2016 12:42 pm
Location: Harris County, Georgia

Re: Invalid key after some days

Post by Smith Modding » Sat Feb 02, 2019 11:29 pm

Opening a dispute with PayPal will at least get your money back a lot of quicker
Smith Modding Co.
Christian Based Modding
Isaiah 30:23- He will also send you rain for the seed you sow in the ground, and the food that comes from the land will be rich and plentiful. In that day your cattle will graze in broad meadows.:
Playing FS15-19 on PC
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