PS4/PS5 Cannot Connect to Dedicated Server (Save game corruption?)

mitch.burington
Posts: 1
Joined: Sun Dec 05, 2021 8:34 pm

PS4/PS5 Cannot Connect to Dedicated Server (Save game corruption?)

Post by mitch.burington »

We are unable to connect to our dedicated server after a few hours of playtime that was hosted by G-portal, we downloaded the save game and uploaded it to a dedicated server hosted by Nitrado that reproduce the same results.

We initially started a new save game, but within a day the original problem returned. Before the game freezes/crashes it does show that player is connecting to the server in game, but then shortly after it shows them disconnecting. But one by one it gives each player trouble until nobody is able to connect anymore.

When a PS4 player connects to the server on the synchronizing with other players screen when it gets to around 96 percent the game crashes and gives a generic error.

When a PS5 player connects the loading screen gets to 100 percent and then when they hit the press X to start nothing happens and the game is frozen and the player needs to restart the game.

This makes me think something is corrupting the save game file, we have replicated this problem with two different hosting providers. Switching to an empty save everybody is able to connect.

Looking at the logs on the server nothing appears to stick out an error. I can provide the logs and the savegame file though upon request.

Any and all assistance is appreciated!